Returns & Exchanges
At Poncho Outdoors, we want you to be completely satisfied with your gear, which is why we offer a 30-day window for returns and exchanges on all unworn, unwashed items with tags attached. We make the process simple so you can get back to your next adventure with the perfect fit.
Visit the Returns Portal
Enter your order number and shipping zip code into our online portal to initiate your request and select the items you wish to send back.
Choose Return or Exchange
Select whether you would like a full refund to your original payment method or a seamless exchange for a different size, color, or style.
Print and Attach Label
Download your prepaid shipping label, securely pack your items in their original packaging, and affix the label to the outside of the box.
Drop Off and Track
Hand your package to the designated carrier; once we receive and inspect your items, your refund or new shipment will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing